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Effective Date: [10/01/2025]
At Clenorvia, we want you to be fully satisfied with your purchase of Beosound speakers and audio products. This Refund & Return Policy explains how we handle returns, refunds, and exchanges for orders placed on Clenorvia.com.
You may request a return from Clenorvia if:
Your Beosound product arrives defective, damaged, or not as described.
The request is made within 30 days of receiving your order.
The product is unused, in its original condition, and in original packaging.
At Clenorvia, the following may not be eligible for return:
Clearance or final sale Beosound items.
Products damaged by misuse, neglect, or improper handling.
Opened accessories without their original packaging.
If your return is approved by Clenorvia:
Refunds will be processed back to your original payment method.
It may take 5–10 business days after we receive and inspect your Beosound product.
Shipping charges are non-refundable unless the return is due to a Clenorvia error.
You may exchange your Beosound product for a different model or item (based on availability). Please contact Clenorvia support to arrange an exchange.
Customers are responsible for return shipping unless the Beosound product was defective, damaged, or shipped incorrectly.
We recommend using a trackable shipping method for safe delivery.
To begin a refund or return request with Clenorvia, please contact us:
📍 Address: 4426 E Los Angeles Ave, California 93063, USA
📧 Email: support@clenorvia.com
📞 Phone: (657) 208-2219
Our support team will guide you step by step for your Beosound return or exchange.
Clenorvia may update this Refund & Return Policy to reflect changes in how we handle Beosound orders. Please check this page regularly for the latest updates.
